Mateo - Customer Service Agent with 2+ years in BPO and Multilingual Support

Delivered personalized support, information, and issue resolution to diverse customer needs.

Effectively communicated with clients in both English and Spanish through various channels.

Engaged customers in selling intangible products and providing tailored service recommendations.

Verified and adhered to protocols, standards, and parameters in sales and customer service contexts.

Provide attention to the user about their services., Provide information about products, offers, and benefits assertively., Attend to the user about their invoices, their accounts, and cross-sell in English and Spanish.

Make sales by phone to foreign users., Give the customer the most appropriate service for their needs., Fully comply with the parameters due when interacting with the user.

Sale of intangible products., Communicate the service assertively to the user., Verification of procedures, protocols and standards.

Inform the user of their packages and deliveries., Personalized customer management, for optimal delivery and scaling., Verification of procedures with the user in English and Spanish.