Experienced in data analysis, quality control, and customer support with strong language skills.
Extensive experience in data collection, entry, and analysis across multiple roles.
Conducted quality monitoring and performance evaluations in call centers and data environments.
Fluent in English, Spanish, and French, with experience in translation, coaching, and reporting.
Handled high-volume calls, provided support, and managed client inquiries for financial institutions.
Agency Leads (Hired by CazVid)
Played a key role in data collection and analysis for recruitment platforms., Performed data entry across departments such as Contact Check, Hiring Manager, and Fill Job Details, gathering information on company profiles, key contacts, and relevant data to support recruiters and companies seeking...
Agency Leads
Joined the Quality Control team, overseeing processes across multiple departments, including Hiring Manager and Lead Generation., Actively participated in international meetings in English, receiving continuous training from directors and sub-directors, and collaborating in a global environment to...
Focus Your Mind
Served as an English Teacher and Cultural Coach in Focus Your Mind, an innovative English-learning institution known for its unique methodology combining language education with sociocultural scenarios and immersive training., Delivered flexible online and/or in-person lessons leveraging the FOCUS...
LMS (Live Marketing Solutions)
Higher Technician
Higher Technician
Completed studies
ECPE
Advanced English Program
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Collected and reported live sports statistics, ensuring accurate and timely updates.
Managed high-volume inbound and outbound calls, providing customer support, lead generation, and telephone answering services., Conducted financial marketing outreach, contacting qualified clients for partner companies and explaining available financial programs in detail., Demonstrated solid...
LMS (Live Marketing Solutions)
Delivered real-time analysis and reporting of calls between financial institutions and clients, including homeowners, veterans, and active-duty military personnel., Assessed agent performance during critical conversations, identifying strengths and improvement areas to enhance service quality and...
LMS (Live Marketing Solutions)
Monitored calls to ensure uniform customer service quality, compliance with internal standards, and adherence to DNC (Do Not Call) regulations., Conducted detailed evaluations of agent performance, identifying communication gaps and areas for improvement., Provided coaching sessions and developed...
InPlay Sports Data (Hired by Genius Sports)
Provided accurate, real-time sports reporting in full compliance with InPlay Sports Data’s rules and regulations., Attended sports venues to collect live data and update match statistics., Maintained clear and professional English communication during live reporting., Demonstrated strong knowledge...
Niños con Valor (NGO)
Translated manuals, itineraries, and communication materials for international and local teams., Reviewed, wrote, and edited institutional communication documents., Served as mediator and interpreter in meetings between English-speaking and Spanish-speaking groups., Responsible for the NGO’s...
