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Matías
Customer Service Professional with 4+ years in Client Support and Issue Resolution
Contacto
Competencias
Expert in diagnosing and resolving customer issues promptly to enhance satisfaction.
Skilled in delivering personalized support that fosters positive customer experiences.
Proficient in managing customer data and interactions using various CRM systems.
Effective communicator capable of handling inquiries across multiple channels.
Basic knowledge of fashion design principles, supporting creative project efforts.
Educacion
Idiomas
Resumen
Dedicated customer service professional experienced in issue resolution, client satisfaction, and CRM management across diverse industries, aiming to enhance customer relationships and operational efficiency.
Logros Clave
- Resolved diverse customer inquiries efficiently, ensuring high satisfaction levels across multiple companies.
- Coordinated with internal teams to deliver timely support, improving service completion rates.
- Maintained accurate records in CRM systems, enhancing data reliability and customer tracking.
- Provided exceptional customer support via phone, email, and chat, strengthening brand loyalty.
Experiencia
Homeowner Support
Assisted homeowners with inquiries and issue resolution across phone and email. Coordinated with internal teams to ensure timely support and service completion. Maintained accurate records in CRM systems and followed up on open cases. Provided clear guidance on processes, policies, and service expectations
Customer Service
Provided prompt and professional customer support via phone, email, and chat. Resolved inquiries and complaints efficiently to ensure customer satisfaction. Maintained accurate customer records using CRM tools. Communicated product or service information clearly and effectively. Collaborated with teams to improve the overall customer experience