Experienced in customer service, technical support, and client success within diverse industries, committed to delivering exceptional service and solutions.
Applied customer service skills across multiple roles including contact centers and client support.
Provided technical assistance in a contact center environment, resolving client issues.
Developed and maintained client relations to ensure customer satisfaction and retention.
Conducted field audits, ensuring compliance and process adherence.
Scotia GBS Dominican Republic
Broadway Support Services
Concentrix
Continuum Global Solutions
Longport (AILA)
Nielsen, R.D.
Licenciatura
Bachiller General
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Handled airport security tasks, ensuring passenger safety and protocol adherence.
