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Matthew
Customer Service & Medical Support Specialist with 5+ years of experience
Contacto
Competencias
Handled customer inquiries through chat, email, and calls, ensuring personalized and efficient service.
Translated medical terminology and documentation to facilitate accurate communication between healthcare providers and patients.
Provided administrative support in healthcare and customer service settings, managing multiple tasks efficiently.
Managed multiple tools simultaneously to deliver timely customer support and resolution.
Possesses certifications in Microsoft Word, Excel, and PowerPoint, applying these tools effectively in work tasks.
Educación
Idiomas
Resumen
Experienced customer support and medical virtual assistant with a background in healthcare support, customer relations, and bilingual translation. Skilled in handling multiple tools and providing multilingual support in fast-paced environments.
Logros Clave
- Provided comprehensive administrative and clinical support as a Medical Virtual Assistant, improving healthcare delivery efficiency.
- Responded to customer inquiries and resolved issues across multiple channels, enhancing customer satisfaction and retention.
- Translated complex medical documentation between Spanish and English, facilitating better patient-provider communication.
Experiencia
Medical Virtual Assistant
Provided administrative and clinical support to healthcare professionals and patients via phone and videocall., Translated medical terminology, diagnoses, treatment plans, and prescriptions from Spanish to English and vice versa., Collaborated with healthcare professionals to ensure the accuracy and completeness of medical information.
Customer Relations Specialist
Respond to the needs of customers and provide a personalized resolution in real-time., Help customers with their questions and address issues regarding the account products and services through chat and emails., Collaborate with other team members to ensure consistent and efficient customer support., Answer inbound calls in a timely manner and friendly manner., Evaluate problems and complaints of the callers and provide a proper resolution to their issue., Being able to handle five tools at the same time to provide a great resolution.