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Maura
Customer Service & Virtual Assistance with 3+ years of support experience
Contacto
Competencias
Utilized Gmail and Outlook to organize schedules, respond to client inquiries, and manage correspondence efficiently.
Addressed customer questions via email, chat, and phone, ensuring timely and satisfactory resolutions.
Guided clients through technical issues with step-by-step instructions, ensuring full resolution and satisfaction.
Handled inquiries and conflicts professionally across various channels, fostering positive client relationships.
Educación
Resumen
Dedicated virtual assistant with experience in email management, customer service, and troubleshooting, committed to delivering efficient and professional support.
Logros Clave
- Managed client communications and appointments at a law office, enhancing organizational efficiency
- Provided troubleshooting support, resolving technical issues and ensuring client satisfaction
- Handled diverse customer inquiries across multiple channels, demonstrating adaptability and professionalism
Experiencia
Virtual assistant
Organizing and responding to emails on behalf of clients, Handling customer inquiries via chat, email, or phone., Managing calendars, booking appointments
Troubleshooting support
Offer step-by-step guidance to resolve issues quickly, Ensure problems are fully resolved and clients are satisfied, Identify technical problems or service disruptions.
Customer Service
Handle customer questions through email, chat, or phone in a professional and timely manner., Address customer issues and concerns, ensuring effective and satisfactory solutions.