Experienced English teacher and customer service professional with a strong background in educational instruction, quality assurance, and translation. Adept at adapting teaching methods to different audiences and improving service processes.
Delivered English lessons to students of all ages and proficiency levels, including adults and kids.
Handled customer inquiries via chat and email, providing support for gift cards and reservations.
Analyzed customer interactions, provided actionable feedback, and developed workflows to enhance service quality.
Translated an unpublished literary work, showcasing language fluency and cultural understanding.
CENIUES
TELEPERFORMANCE
SYKES
PROLINGUA INSTITUTE
AES EL SALVADOR
Bachelor of Education
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Proficient in Microsoft Office Suite, Zoom, and Teams for instructional, communication, and workflow purposes.
ESTUDIOS SUPERIORES BRITÁNICOS
MUSEO DE LA IMAGEN Y LA PALABRA (MUPI)
ACADEMIA EUROPEA
BLACKHAWK SUPPORT SERVICES
Provide feedback to improve and optimize procedures to increase productivity., Develop action plans to keep customer service agents increasing their metrics and overall results., Create workflows for different products based on client’s needs., Live monitoring of calls, chats, and email interaction to provide immediate feedback.
BLACKHAWK SUPPORT SERVICES
Provide support for Gift Cards of different brands via Live chats and Zendesk.
ESCUELA AMERICANA
