Mauricio - Welcome to CazVid!

Demonstrated experience with Exceptional Customer Service & Conflict Resolution.

Demonstrated experience with Strong Communication & Active Listening.

Demonstrated experience with Logistics & Dispatch Management.

Demonstrated experience with Scheduling & Coordination.

Provided first-line phone support to patients and medical providers, ensuring timely and efficient service., Coordinated appointments and facilitated communication between attorneys, insurance adjusters, and healthcare providers., Performed patient registration and data entry for test orders and legal documents., Conducted follow-ups to convert one-time patients into recurring clients.

Managed scheduling and dispatching to ensure seamless logistics operations., Handled client requests, last-minute adjustments, and scheduling conflicts efficiently., Quoted transportation requests and optimized routes for cost efficiency., Provided top-tier customer service, resolving inquiries and ensuring client satisfaction.

Quote, coordinate and dispatch cargo shipments, ensuring on-time deliveries., Monitor transportation schedules and resolve urgent issues or last-minute changes., Provide real-time support to carriers, customers, and third parties, addressing inquiries and complaints., Ensure accurate record-keeping, including proof of delivery (POD) and invoicing., Negotiate rates with local carriers and handle urgent shipping requests.