Mauricio - Real Estate & Property Operations Analyst with 5 years in property management

Delivered bilingual customer support, managed complex inquiries, and improved service processes.

Proficient in Salesforce and Jira for issue tracking, case management, and workflow automation.

Supported housing programs, managed resident accounts, and coordinated property processes.

Maintained accurate records and ensured compliance with operational policies.

Supported core operations across utilities coordination, property violations, and the Housing Choice Voucher (HCV) program., Managed resident accounts, service activations, and compliance processes., Worked closely with internal teams to resolve cases efficiently., Maintained accurate financial and...

Provided expert bilingual customer support using CRM platforms., Efficiently managed complex inquiries and escalations to ensure prompt and accurate resolution., Played a key role in onboarding new team members and driving process improvements through proactive knowledge sharing and collaboration.