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Mauricio
Customer Service Supervisor with 5+ years in Telecom and Retail
Contacto
Competencias
Applied communication and problem-solving skills to address customer needs effectively.
Managed and coordinated teams across multiple roles to ensure operational objectives.
Utilized clear and effective communication in customer interactions and team leadership.
Addressed issues in customer service, collections, and online orders through strategic solutions.
Maintained organized workflows and managed online order processing effectively.
Educación
Idiomas
Resumen
Experienced supervisor with a solid background in customer service, collections, and online order management across retail and telecommunications sectors.
Logros Clave
- Supervised customer service and online order teams at The Home Depot, improving team workflow.
- Managed credit and collections processes at AT&T, overseeing team compliance and efficiency.
- Led customer service and cross sales initiatives at Verizon through Alorica, enhancing client experience.
Experiencia
Senior supervisor
Customer Service and Online orders
Supervisor
Credits and Collections
Phone agent /Supervisor
Customer service and cross sales