Dedicated interpreter and administrative support specialist with over 5 years of experience across healthcare, insurance, and customer service sectors. Skilled in ensuring clear communication, handling confidential data, and providing exceptional support in fast-paced settings.
Skilled in real-time bilingual communication, ensuring clarity and accuracy in high-stakes environments.
Experienced in resolving customer issues efficiently across various sectors, maintaining professionalism.
Proficient in scheduling, data entry, and records management to ensure smooth operational workflows.
Capable of managing multiple priorities effectively in dynamic call center environments.
AMN Healthcare
Serve as the primary communication bridge between patients and healthcare providers in high-volume call environments.. Handle confidential customer information while maintaining accuracy and professionalism.. Deliver excellent customer service by resolving communication barriers quickly and effectively.
LanguageLine Solutions
Assisted U.S.-based customers in homeowners insurance, banking, healthcare, and utility services through inbound interpretation calls.. Resolved customer concerns and facilitated clear communication between parties.. Maintained strong attention to detail while managing high call volumes and time-sensitive interactions.
Universidad de Guanajuato
Performed administrative support duties, including scheduling, data entry, records management, and document preparation.. Maintained organized digital and physical filing systems to ensure accurate and accessible records.. Updated spreadsheets, reports, and departmental documentation with strong attention to detail.. Coordinated administrative tasks and followed up on assignments to support daily departmental operations.. Assisted faculty and staff with correspondence, reporting, and workflow organization.
Bachelor
Of course, I used to work in sales. When I stopped working as an assistant, I went into sales for a little bit. And when I did that, we used to, I used to use Slack, and I also had to update a CRM to keep track of all the people that I had already called and the people that I needed to call and the people who requested a call, like, you know, all of that. So it was not a named CRM. I cannot tell you it was Salesforce or anything like that. It was an internal company CRM, but I used Slack, I used CRM, I used a phone dialer that was through the computer, and I had to keep all of that information organized. So yes, I've had to manage multiple tasks in that way, and I have worked remotely since then, since before the beginning of 2021.
Of course, I have worked remotely since the beginning of 2021. I have worked as an interpreter before. I have worked in sales, and when I worked in sales, we used to use Slack, and we used to use a CRM. It's not a named CRM. It was a CRM that was from the company, but I had to keep a track of the people I was calling, the people I had already called, the people that requested a callback, and I had to use Slack to keep my boss informed of all of that. I had to use a phone dialer. I had to update CRMs. So I have had to multitask in that area, and I was able to really be quite organized. So, yeah.
Hello, my name is mauricio. I have a bachelor's degree in performing arts and I live in the city of Guanajuato, Mexico. I have worked as an assistant before. It's a position I held from the beginning of 2019 until around mid-2020, when, you know, because of the global circumstances, I wasn't able to continue that position, but it's something that I loved doing, that made me feel very fulfilled, and that made me stretch out all my capabilities, and I would love to go back to it. Thank you for listening.
Hello, my name is mauricio, I live in the city of Guanajuato, Mexico. I have a bachelor's degree in performing arts, and I have worked as an assistant before. It's the position I held from the beginning of 2019 until around mid-2020, when, because of the global circumstances, you know, the pandemic, that position had to stop because the transition to working from home just wasn't working. And not just for me, for a lot of people at my office. But it's a position I loved, it's a position that made me feel very useful, and it...
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Hello, my name is mauricio. I live in the city of Guanajuato, Mexico, and I have worked as an assistant before. It's a position I held from the beginning of 2019 until around mid-2020. When the pandemic started, I had to... That position had to stop because the transition wasn't able to be successful. A lot of us were let go, which is sad. But it's a position I would love to go back to because it made me feel very comfortable. I also felt very useful and very strong.
Hello, my name is mauricio. I live in the beautiful city of Guanajuato, Mexico, and I have worked as an assistant before. It's the position I held from the beginning of 2019 until around mid-2020, and I stopped because of the pandemic. Sadly, I wasn't able to continue my position because of the global situation, but it's a position I've held before, it's a position I've held very comfortable in, and that I would love to go back to. Thank you for listening.
