Mauro - Customer Support & Tech Support Specialist with 7 years in IT and Interpretation

Delivered internet and computer technical support to individual and business clients.

Investigated and monitored security threats and managed firewall configurations.

Provided technical and credit report support, and managed customer inquiries effectively.

Conducted by-phone interpretation for Spanish-English communication needs.

Facilitated quality and service assurance in customer support roles.

Experience on how to manage customer’s issues throughout technical support on the internet field.

Former by-phone interpreter with current experience managing third-party calls when a translator to Spanish was required.

In charge of Checkpoint firewall troubleshooting, submitting JIRA tickets to solve, configure, and monitor Checkpoint devices failures., In charge of investigating and monitoring possible cyber-security threats that may compromise the security of the company.

Current experience on handling the consumer's credit report needs, such as mailing copies of the credit report, managing security freezes, fraud alerts, disputes and other technical support issues., Experience on handling soft sales, sensitive fraud cases and identity theft scenarios.