Experienced in client support, escalation handling, and recruitment processes across healthcare and retail sectors.
Extensive experience in handling calls, chat, and email support channels, ensuring quality service.
Applied technical troubleshooting skills in resolving technical issues and supporting clients.
Proficient in sourcing, screening, and scheduling interviews, managing applicant pipelines.
Maintained accurate records in ATS systems and documentation of incidents and processes.
United Healthcare
Managed insurance information, Coordinated benefits, Communicated with pharmacies and doctors, Handled an average of 40 calls per day, Managed escalated calls, Maintained accurate records, Provided excellent client support
Foundever Nicaragua
Sourcing candidates, Screening candidates, Coordinating candidates for various roles, Managing applicant pipelines, Scheduling interviews, Maintaining accurate records in ATS systems
Starbucks
Handled specialized escalation cases, Documented incidents, Assessed case details, Provided appropriate compensation resolutions, Escalated cases to higher departments when necessary
High School Diploma
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Facilitated communication with pharmacies, doctors, and team members to coordinate benefits and resolve issues.
