Este es mi perfilContactar vía CazVidEste perfil está escrito en inglés
Maylene
General Virtual Assistant
Contacto
Competencias
Delivered customer support via phone, email, chat, and text, ensuring excellent service.
Provided troubleshooting and technical assistance to device users and business partners.
Performed administrative tasks to support smooth business operations remotely.
Handled customer complaints and cancellations, turning potential churn into retention.
Engaged customers with upselling and loyalty options to drive revenue growth.
Educación
Idiomas
Resumen
Dedicated professional with over 5 years of experience in customer service, technical support, and virtual assistance, committed to enhancing customer satisfaction and operational efficiency.
Logros Clave
- Provided expert technical support to Samsung US Business partners, achieving high first-call resolution.
- Managed administrative tasks ensuring smooth bookings, operations, and contracts as a Virtual Assistant.
- Prevented customer churn through personalized retention strategies and negotiations.
Experiencia
GENERAL VIRTUAL ASSISTANT
Responded to customer inquiries via phone, email, chat and text, ensuring timely and accurate communication., Assisted with minimal inbound and outbound calls., Managed Administrative tasks to ensure smooth bookings, operations and contracts., Maintained professionalism and efficiency while...
TECHNICAL ADVISOR
Provide expert Technical support to Samsung US Business partners., Delivered step-by-step troubleshooting to resolve device issues efficiently., Consistently achieved high first-call resolution and customer satisfaction ratings.
RETENTION SPECIALIST
Prevented customer churn by offering loyalty options and personalized plans., Met and exceeded monthly quotas, driving revenue growth., Recognized for strong negotiation skills and ability to turn cancellations into continued service.
CUSTOMER SERVICE ASSOCIATE
Assisted customers with order tracking, refunds and replacements., Ensured accurate and timely resolution of issue in a high-volume environment., Delivered exceptional customer care, contributing to positive brand reputation.