Mbali - Customer Service & Administrative Specialist with 7+ years in client support and operational roles

Proven ability to resolve client issues, maintain positive relationships, and ensure customer satisfaction across multiple industries.

Skilled in calendar management, document preparation, and workflow optimization to support executive and operational needs.

Experienced in accurately managing order specifications, tracking, and client communication to ensure seamless delivery.

Capable of conducting research, analyzing data, and preparing reports to inform decision-making.

Provide executive-level customer service and administrative support for a U.S.-based promotional marketing company.. Process client orders ensuring accuracy with product specifications, pricing, artwork requirements, and deadlines.. Prepare client quotes, presentations, and product proposals for promotional products.. Track orders from production to delivery while coordinating with vendors and suppliers.. Provide proactive client updates and follow-ups regarding order status.. Manage high-volume email communication and prioritize urgent requests.. Prepare reports and client-facing documents for executives and sales teams.. Maintain organized records for orders, invoices, and communications.. Collaborate with internal teams to resolve order issues and ensure smooth delivery.

Provided administrative and operational support to clients in real estate, coaching, and e-commerce.. Managed calendars, scheduled meetings, and coordinated appointments.. Handled inbox management and maintained CRM systems including HubSpot and Salesforce.. Prepared documents, reports, presentations, and spreadsheets.. Conducted research and data entry tasks with high accuracy.. Managed social media scheduling and basic design using Canva.. Processed e-commerce orders using Shopify and WooCommerce.

Managed customer inquiries related to insurance policies, processed policy updates, and resolved client issues.