Megan - Administrative Roles

Demonstrated experience with Customer Inquiry Management.

Demonstrated experience with Client Relations.

Demonstrated experience with Word.

Demonstrated experience with Excel.

Demonstrated experience with PowerPoint.

Served as primary point of contact for clients and vendors, managing front-desk operations including greeting visitors, routing calls/emails, and scheduling appointments.. Provided administrative support to a team of 21 staff, organizing calendars, coordinating meetings, and maintaining accurate office records and documentation.. Prepare and analyze reports using Microsoft Excel (e.g., monthly sales reports, client data tracking); ensured 100% accuracy in data entries and streamlined information retrieval.. Liaise between clients and internal departments to resolve inquiries and service issues; consistently achieved about 95% customer satisfaction rating through prompt follow-up and solution delivery.. Initiated a digital filing system to add to the paper records, to ensure double bookkeeping, as it was a government Agency, leaving no room for marginal errors.