Megan

Demonstrated experience with Customer Service.

Demonstrated experience with Client Relations.

Demonstrated experience with Guest Experience.

Demonstrated experience with Scheduling & Appointment Management.

Demonstrated experience with Problem Resolution.

Managed front-of-house spa operations and served as the primary point of contact for clients and staff.. Scheduled appointments, answered phones, processed payments, and checked clients in and out.. Guided clients to appropriate therapists and estheticians based on needs and service requests.. Resolved scheduling issues and customer concerns while maintaining a high-quality guest experience.. Maintained inventory, coordinated laundry and cleaning tasks, and ensured operational readiness throughout each shift.

Build strong relationships with students, families, and colleagues from diverse international backgrounds.. Manage competing priorities while supporting a growing international program.. Communicate clearly with stakeholders, resolve concerns, and maintain detailed records and documentation.. Coordinate with multiple departments to ensure successful outcomes and positive experiences.

Led program operations, scheduling, communication, and support services for international students and families.. Managed documentation, stakeholder communication, and individualized support plans.