Dedicated customer service representative with over 3 years of experience across telecommunications and healthcare sectors. Fluent in English, French, and Spanish, with a strong focus on problem-solving and customer satisfaction.
Exceptional ability to address customer needs, resolve issues, and ensure satisfaction across diverse sectors.
Skilled in diagnosing and resolving technical and service-related issues efficiently and effectively.
Proficient in English, French, and Spanish, facilitating diverse customer interactions.
Capable of diagnosing and resolving device and internet connectivity problems.
Foundever
Answer calls and provide assistance with inquiries about payments, transactions, fraud, claims, purchases., Answer calls and emails from retired workers from Air Canada regarding pension, benefits, travels.
Alorica Panama
Answer calls, emails and texts regarding devices purchased, internet issues, troubleshooting, purchases and returns, activating devices, explaining types of products.
Insignia Resources
Answer questions regarding the FreedomCare program and benefits available.
High-school Diploma
Physical Therapist
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Strong interpersonal skills ensuring clear, compassionate, and effective customer interactions.
