Meghna

Operations Specialist – Quality Check Team

Conducted 118,000+ quality checks across diverse verification processes, ensuring accuracy and compliance.. Acting as a Lead, guiding and mentoring junior members to improve performance and process adherence.. Participated in candidate interviews, contributing to hiring and onboarding of high-quality talent.. Collaborated in an internal Hackathon project, driving innovative solutions for process improvements.. Maintained detailed documentation, resolved complex discrepancies, and ensured timely task delivery with cross-functional teams.

Senior Executive – Operations

Acted as the first point of contact for customers, ensuring professional communication and quick resolution.. Accurately identified and analyzed customer issues, tagging them to the correct support channels.. Escalated unresolved cases and coordinated with higher-level teams to secure timely resolutions.. Consistently maintained service quality and customer satisfaction in a high-volume support environment.

Back Office Associate

Maintained strong relationships with existing and new clients, ensuring smooth communication and service delivery.. Conducted competitive website analysis to propose design improvements and feature enhancements.. Updated and managed the client database on a daily basis for accuracy and accessibility.

Event Coordinator

Led the hospitality team to ensure smooth event operations and client satisfaction.. Validated invoices and vendor bills, maintaining financial accuracy and transparency.. Assisted clients with needs analysis, aligning event services with expectations and budgets.

Planned and executed private functions, wedding, and corporate gatherings.. Handled vendor management, budgeting, and on-ground event coordination.. Built strong client relations while ensuring seamless event delivery.