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Melani
Academic and Commercial Advisor with 5+ years in Education and Customer Service
Contacto
Competencias
Expertise in delivering high-quality support and building strong client relationships.
Skilled in consultative sales processes, closing deals, and lead follow-up.
Experienced in advising clients on international educational programs and managing enrollments.
Capable of providing digital customer support and conducting team training sessions.
Educacion
Idiomas
Resumen
Dedicated professional with over 5 years in academic advising, customer service, and sales. Proven ability to manage client relationships, streamline processes, and train teams for improved performance. Bilingual with degrees in Communication and Marketing.
Logros Clave
- Successfully managed educational program enrollments, increasing client conversion rates
- Streamlined documentation and follow-up processes, enhancing customer experience
- Provided digital customer support for premium financial brands, improving client satisfaction
- Trained teams in customer service and sales techniques, boosting team performance
Experiencia
Asesora Académica y Comercial
Asesoramiento a clientes en programas educativos internacionales. gestión de inscripciones. documentación y seguimiento comercial. Ventas consultivas. seguimiento de leads. cierre de inscripciones y atención personalizada
Cajera de Servicios Monetarios
Gestión de transacciones. cambio de divisas. atención al cliente
Soporte Digital y Capacitadora
Atención al cliente para marcas financieras premium vía canales digitales y redes sociales. capacitación a equipos en servicio al cliente y técnicas de venta