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Melisa Galicia's avatar
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Melisa Galicia

Guatemala City, Guatemala, Guatemala

Customer Service & Sales Specialist with diverse client engagement skills

  • Managed customer inquiries and upselling at multiple organizations, enhancing customer experience
  • Led sales campaigns including prospecting and follow-up, ensuring closing of deals and customer retention
  • Supported host and guest interactions at Airbnb, improving conflict resolution and booking efficiency
Customer Service
Advanced
Handled customer inquiries, resolved issues, and provided support across various roles.
Sales & Prospecting
Intermediate
Conducted sales activities including client engagement, follow-up, and process management.
Communication & Conflict Resolution
Advanced
Effectively communicated with clients and guests, resolving conflicts and ensuring satisfaction.
System & Booking Management
Beginner
Managed booking systems and sales processes, ensuring smooth operations for hospitality and service delivery.
Teamwork & Adaptability
Intermediate
Collaborated with teams and adapted to multiple service environments to meet organizational goals.

Languages

Spanish
Native
English
85% written and spoken
See Full Skillset on CazVid
2019 - 2021
CUSTOMER SERVICE REPRESENTATIVE
24-7 Intouch CX
Complete sales and provide customer service, Event Coordination, System Management, Problem Solving
2021 - October 2022
CUSTOMER SERVICE REPRESENTATIVE
Conduent
October 2022 - October 2023
SALES REPRESENTATIVE
IDT GUATEMALA
Sales and prospecting, Customer engagement, Follow-up and relationship management, Sales process management, Marketing support
October 2023 - August 2024
SALES REPRESENTATIVE
TELUS
Sale home internet, home phone, security system and mobile lines, Provide customer service, Lead generation, Follow-up to close sales and guarantee customers concerns are resolved
2017 - 2018
SALES AND CUSTOMER SERVICE REPRESENTATIVE
Atento Guatemala
Assisted taking orders from customers, Offer upsells and resolve customer’s inquires to guarantee an excellent service and customer experience.
AIRBNB
Guest assistance, Host support, Booking management, Conflict resolution, Quality assurance
View Complete Work History
🎓
Galileo University
High School Degree In Science and Letters
See Education & Certifications
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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