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Melissa
Hospitality Supervisor with 8+ years in Guest Services and Operations
Contacto
Competencias
Exceptional ability to engage with guests, address needs, and ensure high satisfaction levels.
Proven success in supervising staff, assigning tasks, and motivating teams to achieve goals.
Experience in overseeing daily property operations, inventory control, and task coordination.
Skilled in clear, professional communication with guests and team members across diverse settings.
Resumen
Dedicated hospitality professional with over 8 years managing guest services, supervising staff, and streamlining operations across resorts and hotels. Committed to delivering exceptional guest experiences and operational excellence.
Logros Clave
- Led housekeeping teams ensuring high standards of cleanliness and guest satisfaction at multiple resort properties.
- Streamlined check-in/check-out processes, improving efficiency and reducing guest wait times.
- Trained staff in customer service and operational procedures, enhancing team performance and service quality.
- Managed inventory and supplies, reducing costs and minimizing waste across departments.
- Handled guest relations effectively, resolving issues promptly to maintain positive experiences.
Experiencia
Housekeeping Lead
Employee Trainer. Inventory. Customer Service. Cleaning
Housekeeping Supervisor
Greetings/Customer Service/Interacting with Guests. Inspect Rooms/Overseeing Staff Performance & Guidance. Paperwork/ DND Walks/Assign Room Sections/ Checking Room Status. Assign Tasks & Goals/ Submit Daily Comprehensive Computer Reports. Mattress Inspections/Cart Inspections/Safety Inspections/Houseman Inspections
Front Desk Supervisor
Greetings/Customer Services/Interacting with Guests. Phone Services/Make Reservations/Adjustments/Money Handling. Check & Update with Front Desk Agents & Bell/Valet/Daily Meeting. Filing/Cleaning/Room Inventory with H.K. & Eng.. Adjust Schedule/VIP Rooms/MOD Report/Print & Check Reports/Check Due Outs/ Payments/Refund/Credits/Respond to Survey’s
Supervisor Housekeeping/Front Desk
Greetings/Customer Services/Interacting with Guests. Phone Services/Make Reservations/Adjustments/Invoices. Property Walks/Filing/Organizing/Paperwork/Inventory. Order Supplies/Distress/Money Handling/Night Audit/Assign Rooms. Update Out of Order Rooms/Cleaning/Inspect Rooms/DND Walk/Manager Reception
Cashier
Greeting Customers/Customer Services/Money Handling. Phone Services/Pet Handling/Stocking/Facing/Cleaning
Customer Service Representative
Shelving Library Materials / Assisting Students/Data Entry/Filing/Invoices. Order Supplies/Distress/Microsoft Word/Outlook/Excel (Entry Level). Money Handling/Customer Services/Small Projects. Cleaning / Organizing / Phone Services