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Melissa
National HR Manager, Training Delivery & Execution
Contacto
Competencias
Demonstrated experience with Stakeholder & Client Relationship Management.
Demonstrated experience with Business Development & Account Management.
Demonstrated experience with Leadership & Team Development.
Demonstrated experience with Talent Acquisition & Workforce Planning.
Demonstrated experience with Training, Coaching & Performance Management.
Educación
Resumen
National HR Manager, Training Delivery & Execution open to new opportunities
Experiencia
National HR Manager, Training Delivery & Execution
Led national training strategy and execution across multiple business units.. Partnered with senior leadership to improve employee performance, readiness, and operational effectiveness.. Designed scalable learning programs aligned with business objectives and organizational growth.
National HR Manager, Consumer Operations
Provided HR leadership and workforce planning support across national consumer operations.. Advised leaders on organizational design, performance management, and employee engagement.. Management of 8 HR Advisors and 2 HR Business Partners
National HR Manager, Recruitment
Led national recruitment strategy and full-cycle hiring initiatives.. Strengthened talent pipelines and improved hiring efficiency and candidate experience.
Customer Care Manager
Managed customer care operations and team performance.. Led up to 18 Leaders and 400 employees to achieve KPIs in service, quality, and customer satisfaction.. Shared accountability for operational budgets exceeding $20 million annually.
National Workforce Supervisor
Led workforce planning and scheduling optimization teams and initiatives.. Utilized data-driven staffing strategies to improve service levels and operational efficiency.
Supervisor, Customer Care
Coached and developed frontline teams while managing daily operations and escalations.
Call Centre Representative, Inside Sales & Loyalty Retention
Consistently exceeded sales and retention targets through relationship-based selling and customer-focused solutions.. Built a strong foundation in sales, negotiation, and customer relationship management.
REALTOR®
Built and managed an independent real estate business serving buyers and sellers throughout Calgary and surrounding communities.. Developed referral networks, strategic partnerships, and client acquisition strategies.. Negotiated contracts and facilitated complex transactions while delivering exceptional client experiences.. Managed marketing, business development, and stakeholder relationships to generate repeat and referral business.