Melissa - Product Manager with 5 years of experience in SaaS industry

Led product lifecycle from conception to launch, coordinating teams and stakeholders.

Implemented Agile frameworks to streamline development processes and improve team collaboration.

Facilitated communication between technical teams and clients to ensure project alignment.

Conducted market research to identify user needs and define product features.

Collaborated with managers and the CEO coordinating administrative tasks, calendar, and meeting management., Provided issue resolution and ongoing support for clients., Maintained continuous communication with clients to ensure satisfaction and trust-building., Assist CEO with campaigns.

Addressed inquiries, resolved complaints, and provided solutions to clients., Collected and updated customer/patient records and medical details., Managed appointments, coordinated with therapists, and ensured HIPAA compliance, drafted emails, scheduled meetings, and processed documentation., Assisted with problem-solving and issue resolution for customers.

Sourced, screened, and hired candidates for technical and operational roles., Collaborated with departments to define job descriptions and hiring needs., Managed job postings, onboarding processes, and candidate selection., Coordinated interviews and assisted in the onboarding of new employees., Maintained accurate candidate records in the ATS system.