Melissa - Digital Marketing Specialist with 5+ years in e-commerce and brand promotion

Develops comprehensive digital strategies aligned with business goals, including content planning and campaign execution.

Creates, monitors, and optimizes social media campaigns; manages brand presence across platforms such as Facebook, Instagram, and Twitter.

Utilizes analytics tools to monitor campaign performance and generate insights for continuous improvement.

Produces engaging multimedia content tailored for various digital channels, maintaining brand consistency.

Delivered English lessons to students of all ages, from children to older adults, following a structured methodology focused on comprehension and meaningful language learning through effective pedagogical strategies., Classroom management, leadership skills, and dynamic group facilitation.

Retail sales, quickly assuming supervisory responsibilities and store management duties in the absence of management., Inventory control, cash handling, and organizational efficiency.

Experience as a collections agent, managing payments, advising customers, negotiating payment arrangements, and supporting account recovery through outbound and inbound calls., Professional customer service, effective negotiation skills, high-volume call handling, and ability to work under pressure.

Retention agent for a telecommunications service in the southwestern United States., Scheduling technical visits, selling service bundles and promotions, service upgrades, and problem resolution through active listening.