Melissa is a versatile professional experienced in lead generation, customer service, and office administration. Skilled in CRM tools and strategic outreach, she excels at driving client engagement and streamlining processes to support organizational growth.
Expertise in identifying and connecting with potential clients across multiple platforms.
Dedicated to providing exceptional support and follow-up to ensure customer satisfaction.
Proficient in managing calendars, responding to emails, and coordinating office operations.
Experienced with Salesforce, Mailchimp, Zoho, and other CRM platforms to optimize client engagement.
TEKSMED SEVICES
Research and identify potential clients and target markets.. Source approximately 20 leads daily and connect with each.. Expected to use all tools available to generate leads (social media, cold calling).. Build and maintain a robust database of leads and contacts.. Initiate and follow up on outbound leads through various communication channels.. Collaborate with the marketing team to develop and execute lead generation campaigns.. Provide insights and suggestions to improve lead generation strategies.. Meet and exceed lead generation targets and KPIs.
EDENSHAW DEVELOPMENTS LTD
Provide exceptional service to our purchasers.. Liaison between purchasers, and all departments; provide follow-ups and outcomes.. Perform administrative duties.. Manage the customer care and décor studio email inbox, respond to all purchaser inquiries, and reach out to the necessary departments to accurate information is communicated.. Attend all company-facilitated homeowner gatherings, which may require working after hours.. Schedule Décor, PDI, and warranty appointments, and follow up to inquire about the experience.. Prepare and distribute Tarion notices to purchasers (mail and email).. Prepare and distribute educational materials to purchasers.. Prepare and print PDI packages.. Work closely with Marketing to prepare quarterly newsletters.. Maintain the customer relations management program and purchaser portal.. Assist Team Lead with successful coordination of the Project’s information session, key-release procedure implementation, and color selection/upgrade procedures.
Post Graduate Certificate
Bachelor's degree
I have experience in PR, marketing, customer service, and sales positions. Also, I have done some administrative support and automation processes, implementation, and execution in an office setting. I have been very successful in my roles. I'm very proud of all the roles that I've performed in because I have exceeded the expectation of the employer, and I could not be more proud of what my achievements as in a professional level have been throughout my career.
My experience has been in customer service, purchasing, experience coordinator, admin assistant, office manager, marketing assistant. So I've done a lot of roles which require sales and marketing experience. I also have experience with social media management in the past, and everything has been really successful. I'm very proud of my achievements in each of these positions, as I have conducted myself professionally and ethically most of the time, going beyond the expectation of the employer. So if you require...
I don't have dispatch software or dispatch tools experience specifically. However, I have managed Salesforce, Soho, Pipedrive, email marketing, ActiveCampaign. I have collaborated with web designers to create platforms, navigation platforms for purchasing and pick and choosing for clients, CRMs. So I have ample experience in software management for admin support and office management.
In software management, I work with UXUI developers to build websites, to build portals, navigation portals for purchasers to pick and choose whatever they wanted for their apartments. In one of my positions, I managed software schedule, schedule management, email marketing, and I've managed several. I manage Soho, I manage ActiveCampaign, I manage phone software as well, Salesforce, and I don't think dispatch.
It doesn't matter if you have already your day, your week planned out on the routes that your pickups or deliveries are going to be done, and then there's a sudden shift due to any kind of factor. So the moment that that shift happens, that change happens, that sudden change, so you have to rearrange and think quickly, what is more productive, what is more important, and reorganize your priorities and see which products need to be picked up right away, which are urgent, deal with the client. If there was a miscommunication with the client, manage that as well, and try to keep track of everything for it to be done properly in time and manner, correct? So in that way, you replan your schedule. The change is inevitable. We live in a moment where change, we have to learn how to face it and be resilient.
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AKRAMI & ASSOCIATES IMMIGRATION LAW FIRM
Answering multi-line phone systems and direct calls to the proper line.. Maintain a full calendar of sessions and follow up on leads to extend proper retainer agreement.. Monitor and respond to emails from consults in a professional manner.. Manage and feed CRM system, Active Campaign for email marketing, and/or any other software pertinent to the initial stage of lead generation.. Create files for new clients – documents, drafts, financial folders.. Keep track of financing – legal fees, admin fees, disbursement fees – especially prior to an application being submitted.. Prepare documents through mailing accounts.. Create and share social media postings on different platforms to offer services.
In that way, so the way I have managed it in the past is I would prioritize products that are sensitive to weather or geographical factors. So like fresh produce is priority over things that have a longer shelf life as processed foods, for example. But food will always be a priority over construction material or chemicals or things. So if there is a sudden change in the scheduling and the dispatch scheduling, I would prioritize related to those factors, which are weather, geographical conditions, time, time-sensitive products that cannot have an extensive storage life. So that's the way I would manage it.
Related to this question, I must say I'm a natural planner, so most of the things that require my detailed attention, such as an urgent request, I manage personally. I have ample experience in automation of processes in administrative settings, so my strategy in this case would be the ones who are time sensitive or are sensitive to temperature, weather conditions, or any other geographic condition that might compromise the quality of the product. So that would be my answer to that question. My priorities really rely on the characteristics of the product. If it is, as a simple example, I can give you if it is food and beverage, I would prioritize that over construction material or any other material that has, let's say, a shelf time that is more extensive, so I would prioritize fresh produce over processed foods, and that's how I would manage it. Usually the things that require my attention, which need immediate resolution, I would not leave that for a...
Hello, my name is Melissa. I'm applying for the dispatch manager position opening in your company. I have ample experience with admin support roles such as office management, administrative assistant, schedule manager, appointment setter, so I hope my credentials meet your expectations and hope we to get the opportunity to meet you soon. Thank you.
Hello, my name is Melissa. I'm applying for a dispatch manager position. I have ample experience in administrative support management positions as schedule setter, appointment setter, and file and document management in an office. I've done in-person positions, remote, and hybrid. I hope that my qualifications include my
Hello, my name is Melissa. I am applying for appointment setter or schedule manager, dispatch manager. I have ample experience in performing roles related to this and administrative support, marketing support. I have over 10 years of work experience in admin support and I speak very good English. My language, my mother language is Spanish and I speak a little French as well.
