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Melvin
Customer Service & Technical Support Specialist with 6+ years of client-facing experience
Contacto
Competencias
Provided hardware, software, and network troubleshooting support, ensuring effective solutions for clients.
Managed customer inquiries via multiple channels, maintaining service quality and professional communication.
Reviewed and analyzed client documents such as IDs and financial statements for verification and compliance.
Effectively communicated with clients and banks, coordinated information verification, and documented interactions.
Educacion
Idiomas
Resumen
Versatile professional experienced in customer service, document verification, and technical support. Skilled in troubleshooting, client communication, and maintaining high service standards across diverse industries.
Logros Clave
- Reviewed client and financial documents to verify identity and assess loan eligibility at Carvana, ensuring compliance and accuracy.
- Handled technical support queries for hardware, software, and network issues at Deloitte, facilitating prompt resolution and client satisfaction.
- Communicated effectively across multiple channels including phone, email, and chat, maintaining high service quality and thorough documentation.
Experiencia
Customer Service Representative
Reviewed client information, including driver's licenses, passports, and other personal documents to verify identity and assess eligibility for loan approval., Analyzed financial documents such as pay stubs and bank statements to evaluate the borrower’s ability to repay loans., Contacted...
Tech Support Representative
Provided technical support to clients, ensuring prompt resolution of hardware, software, and network issues., Handled and prioritized customer inquiries via phone, email, and chat, ensuring high-quality service in a dynamic environment., Troubleshot and diagnosed system and application problems,...