Melvin - Welcome to CazVid!

Demonstrated experience with Microsoft Office Suite.

Taught English at beginner, intermediate, and advanced levels to diverse student groups., Developed tailored lesson plans focusing on grammar, pronunciation, and conversational English., Created an engaging classroom environment that supported student confidence and learning.

Directed 9 team managers and 180+ support staff for the Time Warner Cable (TWC) account., Oversaw performance metrics, compliance, and financial targets to maintain profitability., Conducted weekly coaching sessions to develop staff and improve service delivery., Collaborated with senior leadership to implement strategic operational improvements.

Supervised a team of agents, fostering professional development and team cohesion., Conducted daily operations oversight, ensuring adherence to KPIs and client requirements., Led calibration sessions and provided performance feedback to drive agent success.

Delivered customer service, operations support, and administrative consulting for diverse clients., Provided call-coaching, QA evaluations, and performance management to improve team productivity., Assisted businesses with troubleshooting, escalation handling, and developing continuity solutions., Built strong client relationships by ensuring timely delivery of services and measurable results., Consulted with clients to address service concerns, boosting customer satisfaction and retention rates., Designed retention strategies that reduced cancellations and increased engagement., Documented client feedback in detail to improve service processes., Consistently met or exceeded retention targets through persuasive communication and problem-solving.