Data analyst experienced in financial and marketing domains, specializing in data visualization, scripting, and report preparation.
Utilized Python for data analysis, scripting, and automation tasks.
Created dashboards and visual reports using Power BI to support decision-making.
Prepared and validated datasets for financial and marketing analyses.
Interpreted financial data to support quarterly reporting processes.
Telus International
Provided backend assistance for field techs using proprietary ticketing systems., Handled task validation, internal escalations, and follow-up documentation., Collaborated with QA to improve logic and tool efficiency.
Kivo
Scheduled and dispatched grocery deliveries via mobile coordination systems.
24/7.ai
Resolved service concerns for Target customers using chat and email tools.
VXI BPO
Assisted with furniture orders, shipping inquiries, and post-sale issues.
Bachelor’s
High School Diploma
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