Experienced customer service professional with over nine years in BPO and sales, specializing in bilingual communication and cross-cultural client support.
Provided support and solutions to customers in call center environments across Colombia and the US.
Communicated effectively in both English and Spanish, facilitating cross-cultural customer interactions.
Handled inbound and outbound calls, managing customer inquiries and issues efficiently.
Assisted in sales processes, promoting products and services through customer engagement.
Adapted to diverse cultural environments working in the US and Colombia.