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Mercedes
Virtual Assistant and Interpreter with 5 years in Customer Support and Training
Contacto
Competencias
Expert in managing administrative tasks and supporting executives.
Skilled in creating and maintaining engaging social media content.
Experienced in training staff and enhancing employee performance.
Fluent in English, Spanish, and Portuguese, providing high-quality interpretation.
Proficient in delivering exceptional customer support across various channels.
Educacion
Idiomas
Resumen
Dynamic professional with extensive experience in administrative support, customer service, and training in diverse environments.
Logros Clave
- Successfully managed social media accounts, increasing engagement by 30%.
- Trained over 50 new employees, improving onboarding efficiency by 40%.
- Evaluated and enhanced employee performance, achieving a 95% compliance rate.
- Provided interpretation services for diverse clients, facilitating clear communication in critical situations.
- Resolved customer inquiries effectively, maintaining a satisfaction rate above 90%.
Experiencia
VIRTUAL ASSISTANT
Developed administrative tasks. Managed social media. Occasionally provided customer service
INTERPRETER
Provided interpretation services for various platforms, including medical, legal, and personal cases
TRAINER
Responsible for training new employees on assigned projects. Provided guidance and support. Supervised performance during the first weeks of work
QUALITY ANALYST
Evaluated employee work and ensured compliance with standards. Conducted reinforcement sessions and maintained direct contact with agents
AGENT SUPPORT
Provided assistance and resolved doubts for agents supporting customers
CUSTOMER SERVICE AGENT
Provided customer service through various activities, primarily via phone and email
TECHNICAL SERVICE AGENT
Assisted customers with technical issues using manuals and basic steps. Performed this role via chat
SECRETARY / RECEPTIONIST
Greeted clients. Resolved inquiries. Directly assisted the company owner with administrative tasks
SUBSTITUTE TEACHER (Volunteer)
Assisted students during teacher absences