Detail-oriented professional with over 8 years in customer support, logistics, and operations management. Adept at streamlining processes, leading teams, and managing import/export workflows in dynamic environments. Committed to delivering high-quality service and operational excellence.
Provided customer support across telecom and logistics sectors, handling inquiries, updates, and issue resolution.
Managed import/export operations, documentation, and customs procedures using Sarah systems and industry best practices.
Directed pricing, sales, and documentation workflows, and coordinated with agents and internal teams for smooth operations.
Proficient in Microsoft Office Suite and fluent in English, supporting documentation, reporting, and communication tasks.
STARTEK HONDURAS
Developed the operations dept as a Customer Care Rep, Managed the tech, billing, support area for Xfinity Mobile on Comcast campaign, Maintained high performance every fiscal month
CHARTER LINK LOGISTICS SA
Coordinated every RO won as customer service at night, Provided status updates to all customers during the day
ONBOARD LOGISTICS HONDURAS, S.A.
Managed pricing, sales, documentation for Import and export
RACO TRADE & LOGISTICS
Managed pricing, sales, documentation for Import and export area, Handled customs documents on Sarah Systems
High School
International Business
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