Mercy - Virtual Medical Assistant with 2 years in Healthcare

Expert in managing electronic health records to ensure accurate patient data.

Thorough understanding of HIPAA regulations to ensure patient privacy and information security.

Proficient in scheduling patient appointments and following up to improve healthcare delivery.

Skilled in providing virtual health support and patient counseling through telehealth platforms.

Provided virtual administrative and clinical support for a US healthcare client, ensuring smooth workflow and patient engagement.. Managed 80 appointments scheduling and appointment setting for the healthcare provider in a month.. Performed accurate EMR Data Entry and maintained Electronic Health Records (EHR).. Coordinated 15 telemedicine appointments and patient follow-ups in a month.. Conducted medical transcription and documentation support.. Handled secure email communication with patients and providers.. Provided structured administrative support to streamline workflow.. Maintained HIPAA-compliant handling of all patient data.. Conducted virtual patient intake, history documentation, and data entry.

Collected quantitative data using KoboCollect.. Conducted virtual interviews to 12 relevant government stakeholders and one survivor (KIIs & IDI).. Transcribed audio, carried out thematic analysis and prepared stakeholder-ready reports.. Managed remote project coordination with full confidentiality and accuracy.

Provided telepharmacy services, virtual patient counseling, and prescription verification.. Managed digital inventory records.. Educated patients on medication adherence, safety, and side effects.