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Mia
Customer Service Representative
Contacto
Competencias
Demonstrated experience with Customer Service.
Demonstrated experience with Customer Support.
Demonstrated experience with Call Center Operations.
Demonstrated experience with Phone Support.
Demonstrated experience with Email Support.
Educación
Resumen
Customer Service Representative open to new opportunities
Experiencia
Customer Service Representative
Supported 75–100+ customers weekly, maintaining 98% customer satisfaction while resolving account, payment, and maintenance inquiries.. Managed high-volume phone, email, and CRM communications using Rent Manager and Yard, improving response times by 25%.. Coordinated maintenance requests, scheduling, and payment follow-ups with 99% documentation accuracy.. Increased resident engagement and occupancy through proactive communication, timely issue resolution, and personalized customer support.
Customer Support Coordinator
Managed 100+ constituent interactions weekly, consistently delivering timely resolutions and exceptional customer service.. Coordinated outreach, scheduling, and administrative support while maintaining 99% data accuracy across multiple campaigns.. Trained and supported 25+ staff and volunteers, improving onboarding efficiency and communication consistency.. Streamlined communication workflows that increased response efficiency and strengthened stakeholder engagement.
Remote Customer Support Specialist
Supported 50+ remote employees weekly, resolving onboarding, payroll, and operational inquiries while maintaining 98% customer satisfaction.. Coordinated virtual communications, scheduling, and workflow support across multiple states, improving response times by 20%.. Conducted quality reviews with 99% documentation accuracy, ensuring compliance with organizational standards.. Partnered with leadership to streamline remote support processes and improve team productivity.
Customer Service & Operations Specialist
Supported 60+ clients weekly, resolving customer inquiries while maintaining 98% customer satisfaction.. Managed onboarding, scheduling, and confidential documentation with 99% accuracy across multiple client accounts.. Coordinated customer communications and administrative support, improving workflow efficiency by 20%.. Delivered timely customer solutions while maintaining compliance, professionalism, and exceptional service standards.