Experienced support engineer skilled in troubleshooting, cloud infrastructure, monitoring, and application lifecycle management across diverse enterprise environments.
Expertise in monitoring AWS cloud services, Kubernetes, and application metrics.
Proficient in running queries and managing data in Oracle, MySQL, and MongoDB.
Handling support tickets, recreating logs, and troubleshooting for enterprise applications.
Experience with IAM, SAML, SSO, Active Directory, and security tools like EDR and IPS.
Metova
Provide L2/L3 support through JIRA with change requests and incidents., Recreate and troubleshoot log errors., Collect and troubleshoot organization logs, alerts, data and metrics in dashboard., Collaborate with teams on pending tasks and activities across AWS cloud services- IaaS, PaaS, SaaS.,...
AstraZeneca
Coordinate application integration and decommission., Application lifecycle management change requests to configure SSO, SAML and SSL certificates for authentication and authorization and encryption purposes., Monitor Kubernetes microservices clustering with ELK’s- Kibana, Grafana and New Relic.,...
TCS
Monitor IAM user and application access through GRC (governance, risk, compliance) in ServiceNow., Manage application lifecycle (integrate-move-exit- access certification/authorization)., Run administration tasks and prepare reports for new application integration.
Tiempo Development
Associate degree
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Herbalife of Mexico
West Contact Services
