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Michael
Customer Service & Technical Support Specialist with 6+ years in telecommunications and logistics
Contacto
Competencias
Applied data analysis skills to interpret customer data and support decision-making processes.
Proficient in Microsoft Office Suite for documentation, reporting, and communication tasks.
Experienced in using CRM systems to manage customer interactions and improve service workflows.
Facilitated bilingual communication between clients and service providers, ensuring clarity and professionalism.
Performed computer repairs and hardware/software troubleshooting to support technical service delivery.
Educacion
Idiomas
Resumen
Versatile professional with extensive experience in customer support, technical troubleshooting, and logistics coordination. Skilled in bilingual communication, data analysis, and CRM systems, committed to delivering efficient solutions and exceptional service.
Logros Clave
- Served as a communication bridge between customers and technicians, enhancing service resolution efficiency.
- Handled customer inquiries, refunds, and retail activities at IBEX, improving customer satisfaction and operational flow.
- Promoted from customer service to logistics agent, managing driver coordination and supply chain activities.
Experiencia
Technical Support
Used to be the bridge between the customer and the technician, Provided tools to know more about computers and repair them in software and hardware.
Customer Service Agent / Logistic Agent
First line of communication between the customer and Amazon Company, Provided articles pricing and doing refunds and retail activities, Promoted to logistic agent, dealing with drivers.
Bilingual Customer Service Interpreter
Intermediate agent between the client and the service provider, Facilitated communication in a professional and fluent manner.