Michael - Customer Service & Technical Support Specialist with 6+ years in telecommunications and logistics

Applied data analysis skills to interpret customer data and support decision-making processes.

Proficient in Microsoft Office Suite for documentation, reporting, and communication tasks.

Experienced in using CRM systems to manage customer interactions and improve service workflows.

Facilitated bilingual communication between clients and service providers, ensuring clarity and professionalism.

Used to be the bridge between the customer and the technician, Provided tools to know more about computers and repair them in software and hardware.

First line of communication between the customer and Amazon Company, Provided articles pricing and doing refunds and retail activities, Promoted to logistic agent, dealing with drivers.

Intermediate agent between the client and the service provider, Facilitated communication in a professional and fluent manner.