Michael - Customer Service & Administrative Professional with 20+ Years of Experience

Exceptional ability to address client needs, ensuring satisfaction and fostering long-term relationships.

Proficient in eloquent speaking and professional correspondence, facilitating effective client and team interactions.

Skilled in managing schedules, documentation, and client communication to support operational efficiency.

Proficient in Microsoft Office Suite (Excel, Word, Outlook) for daily administrative and reporting tasks.

Worked closely with the owner of the company as a liaison between him and client., Used strong and eloquent speaking skills when dealing with the client., Followed quality standards to minimize errors and maximize customer satisfaction., Displayed excellent customer service and communication skills via telephone., Typed verbatim what the respondent said and saved it into the database., Helped to solicit our company to potential partners via phone calls, emails, or in person.

Provided excellent service and attention to customers, face-to-face or by phone., Recognized by management for providing excellent customer service and sales., Provided every customer with professional and polite service in person or phone., Under minimum supervision, established and organized daily sales., Processed merchandise returns, exchanges, refund payments, and trades., Applied problem-solving and interpersonal skills to resolve conflicts.

Typed, faxed, filed, photocopied, and answered phones., Responded and dispatched emergency situations quickly and safely., Dispatched calls to physicians, RN’s, and nurse practitioners., Scheduled appointments for the doctor’s office, pharmacy, or clinic., Helped insurance members look up plan benefits and verify coverage.