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Michael
Sales & Customer Service Specialist with 8+ years of diverse experience
Video resume
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Competencias
Managed sales teams, set quotas, and forecasted sales volumes for multiple regions.
Provided excellent assistance, built client relationships, and maintained high service standards.
Analyzed contracts and customer order data to ensure accuracy and process improvements.
Utilized CRM tools for executing strategic B2B sales campaigns and decision-making.
Recommended and implemented improvements within Quality Management Systems.
Idiomas
Resumen
Experienced sales representative and customer service manager with a strong track record of leading teams, establishing client relationships, and analyzing data for process improvements across diverse industries.
Logros Clave
- Led sales department at United Nearshore Operations, achieving high quarterly sales.
- Established sales goals and managed team performance at Voice team, driving growth.
- Built long-term client relationships and optimized customer service at Premier Offshore Solutions.
Experiencia
Sales Representative
Led sales department with a can-do attitude and high quarterly sales., Worked as a dedicated Sales Representative for multiple regions.
Broker Assistant
Provided contract analysis and direct feedback to real estate brokers.
Sales Manager
Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products., Managed sales employees and counseled employees based on their professional growth and productivity.
Customer Service Quality Analyst
Recommended the implementation of improvements when necessary., Executed the initiatives of the organization and Quality Management Systems., Accurately verified information and updated information databases as necessary.
Customer Service Manager
Worked well with colleagues to ensure optimal productivity., Built long-term trusting relationships with clients to achieve ultimate client retention., Provided customers with optimal customer service and excellent assistance at all times.
Customer Service
Supervisor for a B2B Sales campaign
Directed a sales team in executing strategic B2B campaigns, while utilizing CRM tools for data-driven decision-making.