Michel

Demonstrated experience with Microsoft Excel.

Demonstrated experience with Data Handling.

Demonstrated experience with Communication.

Demonstrated experience with Problem Solving.

Led safety compliance initiatives with a hands-on, empathetic approach, achieving a 40% reduction in workplace injuries during peak hours., Developed and implemented legal protocols in alignment with COVID-19 guidelines, resulting in site-wide adoption and enhanced regulatory compliance., Provided accurate and professional support through strong listening, transcription, and self-assessment skills to reinforce safety protocols and ensure compliance standards were consistently met., Conducted and documented over 150 high-detail fraud investigations per month with 100% accuracy, maintaining full adherence to regulatory requirements and contributing to a secure and trustworthy operational environment.

Receiving inbound calls from customers wanting to place an order, a complaint, or inquire information about products., Handle payment options via credit card, debit card, gift card or pay at the store.

Help users navigate the software, answer questions about where to enter certain info (like W-2s, 1099s, deductions, etc.)., Explain tax terms in plain language., Assist with troubleshooting tech issues (e.g., login problems, uploading documents, app errors)., Help users understand what credits or deductions they qualify for (like Child Tax Credit, Education Credits, etc.)., Make sure users are getting the biggest refund or paying the least legal amount of taxes., Some specialists offer a final review of your tax return before you file it.