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Michele
Chief Operating Officer
Contacto
Competencias
Demonstrated experience with Member onboarding and enrollment.
Demonstrated experience with Client coordination.
Demonstrated experience with Scheduling and access management.
Demonstrated experience with Telehealth workflows.
Demonstrated experience with Documentation and process design.
Educación
Resumen
Chief Operating Officer open to new opportunities
Experiencia
Chief Operating Officer
Owned the member journey from first inquiry through enrollment and onboarding, explaining membership, access, scheduling and what to expect at each step.. Led the pandemic-era transition to telehealth and virtual visits, developing new scheduling, communication and care-delivery workflows.. Personally ensured 24/7/365 family access and coverage.. Coordinated care across time zones for families traveling or living abroad.. Led staffing changes, including restructuring the overnight on-call rotation; met privately with each affected team member before the change was announced.. Led the team remotely with regular check-ins.. Co-authored operational policies on discretion, access and staff culture.
Founder & Principal
Boutique consumer and luxury travel public relations practice.. Full-cycle new business development: identified, pitched and secured every client relationship.