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Michelle
Customer Service & Administrative Specialist with 5+ years of multidisciplinary experience
Contacto
Competencias
Handled written customer interactions in English and Spanish via email and chat, resolving issues efficiently.
Organized and maintained digital files, reports, and CRM data to support operational workflows.
Managed and scheduled content across platforms like Instagram, Facebook, and TikTok for brand visibility.
Provided executive assistance including scheduling, reporting, and internal communication support.
Supported marketing projects, including SEO/SEM research and content scheduling for WordPress.
Educacion
Idiomas
Resumen
Experienced in customer care, digital record management, and marketing support with a focus on bilingual communication and social media management.
Logros Clave
- Managed high-volume bilingual communication channels, ensuring timely and accurate customer responses.
- Streamlined digital record-keeping processes to enhance visibility for cross-functional teams.
- Supported digital marketing initiatives across social media platforms, improving content organization and engagement.
Experiencia
Customer Care Representative
Managed high-volume written communications (email + chat) in English and Spanish, ensuring fast, accurate responses., Coordinated across logistics, operations, and leadership to resolve customer issues with precision., Maintained organized digital records, improving visibility for executives and...
Administrative & Marketing Assistant
Provided daily executive support including reporting, internal communication, and calendar coordination., Organized client files, documentation, and digital assets to streamline operational workflows., Supported social media scheduling, newsletters, and marketing tasks., Maintained CRM data...
Administrative Assistant
Assisted executives with scheduling, task coordination, and daily operations., Managed Instagram, Facebook, and TikTok channels to improve brand visibility., Handled vendor payments, record-keeping, and filing systems.
Marketing Intern
Conducted SEO/SEM research and assisted in lead generation efforts., Coordinated WordPress content schedules and internal communication updates., Supported projects by documenting tasks, tracking progress, and aligning with cross-functional teams.