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Michelle
Pet Care & Business Management with 10+ years in Service Industry
Contacto
Competencias
Managed daily business operations, workflows, staff supervision, and client relationships across multiple roles.
Delivered professional Spanish-English interpretation in medical, legal, and social service settings, ensuring clear and accurate communication.
Provided high-quality customer service in diverse environments including pet care, food service, and call centers.
Led promotional activities, guest engagement initiatives, and managed social media to grow business visibility and revenue.
Supervised animal care, grooming, and medical assistance, supporting veterinary procedures and pet owner communications.
Educacion
Idiomas
Resumen
Versatile professional with over 10 years' experience in pet care, interpretation, business management, and customer engagement. Skilled in operations, team leadership, and bilingual communication, committed to delivering high-quality services and building strong client relationships.
Logros Clave
- Founded and managed Cherry’s Pet Home Care, overseeing daily operations, staff supervision, and client relations, leading to consistent service delivery.
- Provided bilingual interpretation across medical, legal, educational, and customer service sectors, ensuring accurate and culturally sensitive communications.
- Led entertainment, sales, and staffing at Fantasy Island Resort, enhancing guest experience and boosting revenue through targeted programs and team management.
Experiencia
Owner & Administrator
Founded and managed a pet care business providing personalized boarding, pet sitting, grooming coordination, and transportation services., Oversaw daily operations including scheduling, pricing, client relations, and service quality., Recruited, interviewed, trained, and supervised staff to support...
Spanish–English Interpreter (Remote)
Provided professional interpretation services across multiple fields including medical, legal, educational, social services, and customer service., Facilitated clear, accurate, and culturally appropriate communication between limited-English-proficiency clients and service providers., Interpreted...
Entertainment, Sales & Marketing Manager
Managed hotel entertainment programs to enhance guest experience and satisfaction., Led sales initiatives and promotional activities to increase guest engagement and on-site revenue., Recruited, interviewed, and selected staff for the entertainment department., Coordinated onboarding, scheduling,...
Appointment Setter (Remote)
Scheduled appointments for U.S.-based healthcare and specialty clinics including Game Day Men’s Health, Health Source, and Advanced Health Care., Conducted outbound and inbound calls to qualify leads and confirm patient eligibility., Managed multiple CRM systems to track leads, appointments, and...
Telephone Advisor
Provided bilingual customer service and sales support for international clients., Handled high call volumes while meeting quality, compliance, and performance metrics., Resolved billing, service, and account-related inquiries efficiently., Strengthened communication, objection handling, and...
Pets Resort Manager & Medical Assistant
Managed daily operations of a pet resort and coordinated care for boarded and rescued animals., Supported veterinary staff with medical procedures, patient preparation, and recovery monitoring., Supervised staff schedules, client communication, and service delivery., Acted as a primary point of...
Animal Care, Groomer & Administrative Assistant
Delivered comprehensive animal care including grooming, feeding, medication routines, and supervision., Managed administrative tasks such as scheduling, client intake, invoicing, and record keeping., Oversaw social media accounts, promotions, and customer communication., Assisted veterinarians with...
Waitress & Bartender
Provided fast-paced customer service in food and beverage operations., Managed orders, cash handling, and customer satisfaction.
Waitress & Bartender
Delivered high-quality service in a bar and restaurant environment., Strengthened multitasking, teamwork, and client service skills.