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Michelle
Supervisor
Contacto
Competencias
Demonstrated experience with Sales Performance.
Demonstrated experience with Team Management.
Demonstrated experience with Sales Performance.
Demonstrated experience with Sales Performance.
Demonstrated experience with Customer Relationship Management.
Educación
Idiomas
Experiencia
Supervisor
Achieved a team Resolve Rate of 85%, exceeding the 64% goal., Significantly boosted sales and optimized team performance., Trained agents and supported their professional development, Completed training for the supervisor role through the Jump program, gaining key knowledge in team and operations management., Participated in daily meetings to track sales and performance metrics, proposing strategic improvements.
Bilingual Agent
Achieved the highest Resolve Rate at the site, exceeding the 64% goal by reaching 120%, Excelled in sales and customer service, delivering outstanding results under pressure, Received awards and bonuses for performance and was recognized on the top agents leaderboard., Trained new agents and provided support in resolving complex queries., Actively participated in meetings focused on sales and performance metrics.
Bilingual Sales Agent
Consistently achieved a minimum of 6 sales per week in a high-volume environment., Handled over 200 inbound and outbound calls daily, demonstrating resilience and focus., Sharpened persuasive communication skills and mastered the art of identifying customer needs, even before they voiced them., Adapted quickly to sales strategies and objection handling, contributing to overall team performance., Built rapport with clients, enhancing trust and increasing closing rates.