Dynamic professional experienced in SaaS support, onboarding, troubleshooting, and customer engagement. Proven track record of improving satisfaction scores, streamlining workflows, and mentoring teams. Bilingual in English and Spanish, adept at managing complex cases and fostering client...
Provided SaaS support, onboarding, and adoption to optimize client experience and retention.
Proficient in Zendesk, Intercom, Kustomer, and Salesforce for managing customer interactions and workflows.
Resolved complex software and hardware issues, streamlining processes to reduce downtime and enhance satisfaction.
Engaged in upselling, cross-selling, and renewals to support business growth and customer loyalty.
Nutrisense
Provided customer support via Zendesk, Intercom, and Kustomer, handling billing, troubleshooting, and inquiries., Exceeded first response targets and improved CSAT scores through fast and empathetic support., Partnered with teams to streamline processes, reducing resolution times., Contributed to...
TaxDome
Facilitated onboarding, training, and adoption for 50+ B2B clients., Enhanced client engagement through tailored onboarding strategies., Resolved technical challenges, ensuring seamless platform usage., Partnered with product and support teams to deliver actionable client insights.
Pitney Bowes
Delivered software and hardware technical support to U.S. business clients., Diagnosed and resolved complex technical issues, reducing downtime., Streamlined billing processes, increasing accuracy and client satisfaction., Consistently exceeded sales quotas, achieving 'Top Seller'...
Bachelor of Accounting and Auditing
Graduation Diploma
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Demonstrates strong communication, empathy, bilingual ability, and adaptability in diverse customer scenarios.
