Dedicated project management professional with over 10 years overseeing large-scale infrastructure and construction projects. Skilled in leadership, budgeting, and stakeholder communication, committed to delivering projects on time and within scope.
Oversees end-to-end project planning, execution, and delivery for large infrastructure initiatives.
Develops project budgets, monitors expenses, and implements cost-saving measures without compromising quality.
Leads diverse project teams, fostering collaboration and ensuring alignment with project goals.
Maintains clear communication with clients, vendors, and team members to ensure project transparency.
Honeywell
Managed and resolved complex technical cases for global clients, implementing strategies that improved SLA compliance levels and optimized response times using Salesforce and ServiceNow., Produced corporate tutorials and instructional videos using Microsoft Clipchamp to streamline troubleshooting and facilitate end-user training.
Resideo
Provided high-tier technical support and customer service, ensuring efficient case resolution through the Salesforce platform., Developed and delivered detailed metric and performance reports to management, identifying areas for process improvement.
Sam’s Club
Managed renewals, processing, and promotion of various membership tiers to drive store loyalty., Performed inventory control functions by auditing purchase receipts and validating merchandise at exits.
Bachelor of Business Administration (B.A.)
High School Diploma
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