Dedicated professional with over five years of experience in customer engagement, retention, and sales within telecommunications and construction sectors. Proven ability to build lasting client relationships, resolve complex issues, and drive sales growth while maintaining high satisfaction levels.
Experienced in resolving customer complaints, managing high-stress situations, and enhancing customer satisfaction across multiple roles.
Proficient in building customer relationships, achieving sales targets, and utilizing suggestive selling techniques.
Skilled in fostering teamwork, open communication, and rapport with customers and colleagues.
Hands-on experience with tools, construction standards, and operating power equipment for project completion.
Concentrix
Established trust-based relationships with clients resulting in long-term commitment to the company's services., Collaborated with team members to develop strategies for improving overall retention rates., Monitored performance metrics to ensure alignment with company goals related to...
Hellasconstruction
Utilized hammers, saws, squares, levels, and fastening devices to complete projects., Contributed to a positive work culture by fostering teamwork among staff through open communication channels, which led to higher overall productivity levels during projects., Completed construction projects on...
M-installation
Built relationships with customers to encourage repeat business., Solved customer challenges by offering relevant products and services., Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge., Assessed customer...
Hellasconstruction
No Degree
High School Diploma
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