Miguel - Content Operations Coordinator at Nielsen Media Mexico

Expertise in managing, validating, and processing high-volume real-time data streams for accurate reporting.

Proficient in troubleshooting and resolving technical issues across multiple platforms and tools.

Skilled in identifying and documenting bugs, ensuring optimal user experience and data accuracy.

Effective in coordinating with diverse teams and stakeholders to ensure seamless operations.

Manage the integrity of real-time sports data feeds by focusing on live data processing and gathering relevant information from multiple sources.. Cross-referencing broadcasts and official sites to identify important details and resolving data discrepancies as they happen.. Use company software to accurately input and edit scores and game details to ensure a high-quality data stream.. Responsible for the information from 20 different events simultaneously.

Coordinated maintenance requests for 250-300 properties across the U.S. using HubSpot to manage tickets and emails.. High-volume outbound calls to follow up with residents, owners, and vendors to ensure issues were resolved.. Handled contractor coordination, budget control, and verified vendor payments to maintain property standards.

Quality Assurance Game and Application manual tester with experience identifying and documenting bugs impacting gameplay and user experience.. Reporting bugs using Jira and maintaining clear communication with developers.