Experienced in providing technical support and instructional assistance to students and users. Adept at resolving software issues, explaining technical solutions, and working collaboratively in team environments. Committed to delivering clear, effective service remotely.
Utilized effective communication skills to explain technical solutions clearly to users.
Engaged attentively with users’ concerns to understand issues and provide appropriate support.
Resolved basic software and configuration problems to assist user workflows.
Managed and utilized various digital tools to support technical assistance activities.
Apoyo en atención de consultas técnicas de estudiantes y usuarios, Asistencia en resolución de problemas básicos de software y configuración, Explicación de soluciones de forma clara y comprensible, Trabajo en equipo y apoyo en actividades educativas
Ingeniería de Sistemas
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Conducted support activities efficiently in remote environments, maintaining productivity.
