Dedicated operations and content moderation specialist with over 5 years of experience supporting security, gaming, and retail environments through administrative excellence, content review, and transaction oversight.
Performed clerical tasks such as drafting correspondence, preparing quotes, and handling banking procedures.
Reviewed and evaluated online content to ensure compliance with community and safety standards.
Monitored transaction statuses, managed customer documentation, and generated fraud reports.
Contacted customers for follow-ups related to transaction issues and documentation requests.
Various Security Systems
Preparing quotes, Handling banking procedures, Drafting correspondence, Performing various additional administrative tasks
Telus International (Transactel)
Reviewing and evaluating content for the Roblox video game, Making decisions about whether to approve or deny content, Ensuring that the content complied with regulations and maintained a safe and healthy environment for the gaming community
Walmart
Monitoring the status of transactions, Checking whether they were approved, cancelled or pending, Managing the request for personal documentation from customers, Preparing fraud reports when necessary, Contacting customers to follow up on their transactions
General Bachelor
Digital Marketing Certification
Executive Office Operator Diploma
English Diploma
English Certification
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Ensured content and transaction processes adhered to relevant regulations and standards.
