Miguel - Software Developer with 5 years of experience in full-stack development

Used extensively for front-end and back-end development in various projects.

Built reusable components and managed state across multiple web applications.

Developed server-side applications and APIs with Node.js.

Designed and optimized database schemas; wrote queries for data retrieval and manipulation.

Lead the recruitment, training, and mentorship of my team, ensuring they deliver exceptional service., Cultivate strong relationships with VIP clients, promptly addressing their needs, and managing exclusive programs., Analyze customer satisfaction data to drive continuous improvement and resolve complex issues.

Onboard hotels nationwide into the OrderInn network., Advise staff on optimizing room and meal packages to boost sales and equip limited-service properties with tools to bundle offerings, enhancing their competitiveness against full-service hotels.

Led a team of customer service agents, providing real-time coaching and developing action plans to ensure exceptional service and efficient package movement through the UPS system., Motivated my team and ensured adherence to scheduling guidelines.